A gambling business must be thoroughly audited after an assessment by the Gambling Commission found failures in social responsibility, money laundering and marketing.
In Touch Games Limited will also receive an official warning and pay a fine of £ 3.4million for chess.
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Social responsibility flaws included:
- Indicate in its Responsible Gaming Team Interaction Guide that a bonus may be offered if a customer provides identification.
- Failing to implement its customer interaction policies and procedures for seven customers who were concerned that a customer’s activity could indicate a gambling problem.
- Not using all relevant sources of information to ensure effective decision making and to guide and provide effective customer interactions for these seven customers. If Licensee had followed its policy, it should have considered further imposing mandatory limits on accounts receivable.